Tech Support Representative
- Identifies, investigates, and resolves users’ problems within our Delta Media Group Platform
- Fields support calls, chat, email, and/or other communication from users with inquiries regarding website issues, software programming, connectivity, and similar concerns.
- Consults with users to determine steps and procedures taken to identify and resolve the problem.
- Applies knowledge of computer software, hardware, and procedures to solve problems.
- Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.
- Collaborates with other staff to research and resolve problems.
- Collaborates with programmers to explain errors and/or recommend modifications in programs.
- Maintains knowledge of technology innovations and trends.
- Performs other related duties as assigned.
- Training Customers and creating training guides and videos
- Managing the On-Boarding of new clients
- Plan and Prioritize Daily Tasks
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Professional and pleasant telephone manner.
- Ability to explain technical issues to technical and nontechnical employees and customers.
- Strong analytical and problem-solving skills.
- Some understanding of HTML, CSS, JavaScript, PHP, MySQL
- Proficient with or the ability to quickly learn an array of computer hardware and software/web-based platforms.
- Able to pass a written exam focused on Technical Computer Knowledge (General)
- Able to plan and prioritize daily/weekly tasks.
- Strongly Motivated to Succeed in an ever-changing environment.
- Passionate about problem-solving.
- Associate or Bachelor’s Degree in Computer Science/Programming (or relevant experience)
- 2-3 Years Customer Service Experience (preferred)
Job Location: On-Site at our North Canton, OH office
Job Type: Full-time
Salary: $32,000.00 - $45,000.00 per year
Benefits:
-
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8-hour shift
If this position interests you, please apply by emailing your resume to jobs@deltagroup.com
"Delta has been really great for our agents. Its comprehensive but easy enough for them to use while also integrating some of the A.I. with the My Customer For Life program which is just fantastic. The automatic social postings really help our agents who know they should be more active on social media.
Shannon Calcines, VP of Operations
Florida Executive Realty
"For over 20 years we have partnered with Delta Media Group for our website and lead management/CRM. They are not just our vendor, but a true partner in our online branding. I cannot say enough about their customer service and the accessibility of their staff as well as the owner, Mike Minard."
Suzi Stepanovich, e-Commerce Manager/Business Development
Cutler Real Estate
"I think what's nice about the DeltaNET is the agents like it. Of all the CRMs they've used in the past, it’s the easiest to navigate and to understand, and so the bottom line, the agents really like it."
Chrissy Smith, VP of Sales & Marketing
Badger Peabody & Smith Realty
